GEN-I is aware how important transparent electricity and natural gas bills are for our customers.
We are proud of the fact that our commitment in this regard was recognized by the European Consumer Organization, BEUC. As part of the ‘Energy Billing: Landscape Report and Summary of Good Practice’ survey, GEN-I’s bill for Affordable Electricity and Affordable Natural Gas was selected out of 300 bills from 10 European countries as an example of good practice in the designing of a consumer-friendly bill and as an example for other market players. In terms of recommendations, the survey took into account the basic objective and content of a bill, understandability, call for payment, usefulness, design solutions and the responsiveness of customers following the receipt of a bill.
GEN-I’s bill was selected due to its exemplary presentation of information regarding the payment date, which represents one of the most important parts of a bill for customers and must therefore stand out. A photo of the bill was included in the report. Because the BEUC only mentioned the bills of three other European energy companies as examples of good practice (the bills of the English company SSE, the French company ENGIE and the Austrian company EVN), such recognition means that much more to GEN-I.
The BEUC’s report was also presented last week to the energy committee of the European Parliament, which has committed itself to strengthening the rights of consumers on the energy market.
Under the proposal approved by the responsible committee, bills will have to be more consumer-friendly and transparent. Until 2022, consumers will be able to switch electricity and natural gas suppliers in 24 hours, and will have to have at their disposal simpler comparisons of packages of services that include energy. Consumers with smart meters will be able to monitor consumption continuously.
It will also be known in the coming months when the new rights of consumers will be included in European legislation. Local governments will then be required to transpose those rights into national energy laws.